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Cancellation
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Before 24 Hours
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If a user cancels the booking 24 hours before the scheduled start time of the trip, there will be 50% deduction on the booking amount.
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After 24 Hours
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There will be no refund if the cancellation is done after 24 hours from scheduled start time of the trip.
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During Peak Season
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No refund on cancellation.
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Reschedule
(Before Trip Starts)
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Before 24 Hours
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No rescheduling charge.
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Within 24 Hours
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20% of the difference. No fee if the new fare is higher than the old fare.*
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Reschedule
(During The Trip)
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Shortening the trip
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No Refund.
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Extending the trip
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Normal tariff for extended day (subject to availability). No extra charge.*
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Upgrade/Degrade of Car Models
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Degrade
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Not Allowed
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Upgrade before 24 Hours
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Differential Fare. Additional 10% of Initial booking fee.*
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Upgrade within 24 Hours
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Differential Fare. Additional 20% of Initial booking fee.*
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Refuelling Fuel Tank
(On Return)
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Fuel Tank as provided
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No Charge
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Fuel Tank deficit than fuel provided
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No, you need to return the car with same fuel quantity as was provided at the time of Delivery otherwise you will be charged for the deficit fuel and convenience charge as applicable.*
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